Introduction
CastonHub ("Company," "we," "us," "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website, services, and related technologies.
1. Information We Collect
A. Information You Provide
We collect information you voluntarily provide when:
- Creating a user account
- Enrolling in courses
- Making purchases or payments
- Contacting us for support
- Submitting forms or surveys
- Providing feedback or reviews
This information may include: name, email address, phone number, address, payment information, educational background, and course preferences.
B. Information Collected Automatically
When you visit our website, we automatically collect:
- Device information (type, operating system, browser)
- IP address and location data
- Pages visited and time spent
- Clicks and interactions
- Referral source
- Course progress and learning analytics
2. How We Use Your Information
We use the information we collect for:
- Providing and improving our courses and services
- Processing transactions and sending related information
- Sending promotional emails and course updates
- Providing customer support and responding to inquiries
- Personalizing your learning experience
- Analyzing usage patterns to improve our platform
- Complying with legal obligations
- Preventing fraud and protecting against abuse
3. Data Sharing and Disclosure
We share your information with:
- Service Providers: Payment processors, email providers, cloud storage services
- Partners: Corporate partners and employers for job placement (with your consent)
- Legal Requirements: When required by law or to protect our rights
- Aggregated Data: We may share anonymized, aggregated data for analytics
We do NOT sell or rent your personal information to third parties.
4. Data Security
We implement comprehensive security measures to protect your information:
- SSL encryption for all data transmission
- Secure password storage with hashing algorithms
- Regular security audits and penetration testing
- Access controls and authentication mechanisms
- Data backup and disaster recovery procedures
While we use industry-standard security, no system is completely secure. We cannot guarantee absolute security of your information.
5. Your Privacy Rights
Depending on your location, you may have the following rights:
- Access: Request a copy of your personal data
- Correction: Update or correct inaccurate information
- Deletion: Request deletion of your data (right to be forgotten)
- Portability: Receive your data in a portable format
- Opt-out: Unsubscribe from marketing communications
6. Cookies and Tracking
We use cookies and similar tracking technologies to:
- Remember your preferences
- Track your learning progress
- Analyze website usage
- Deliver personalized content
You can control cookies through your browser settings. See our Cookie Policy for details.
7. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for their privacy practices. We encourage you to review their privacy policies before providing information.
8. Children's Privacy
CastonHub is not intended for children under 13. We do not knowingly collect information from children under 13. If we become aware of such collection, we will delete the information promptly.
9. Data Retention
We retain your personal data for as long as necessary to provide services and fulfill our legal obligations. You can request deletion at any time, subject to legal requirements.
10. International Data Transfers
Your information may be transferred to, and processed in, countries outside your country of residence. These countries may have different data protection laws. By using our services, you consent to such transfers.
11. Changes to This Policy
We may update this Privacy Policy periodically. We will notify you of significant changes by email or by posting a notice on our website. Your continued use of our services constitutes acceptance of the updated policy.
12. Contact Us
If you have questions about this Privacy Policy or our privacy practices, please contact us at:
CastonHub Privacy Team
Email: privacy@castonhub.com
Address: Bangkok, Thailand